Refund Policy

Case-by-case review

Refunds are reviewed case by case through support and credited to your balance, without prejudice to your statutory consumer rights.

How to request a refund

Open a ticket through the support channel in your Vaultmail dashboard and describe the issue. Where a refund is approved, the amount is credited back to your prepaid balance so you can reuse it on the service.

What is not eligible

Refunds are not available where access has been terminated for a violation of the Acceptable Use Policy. Longevity of addresses depends on third-party providers and is not guaranteed, as described in the Terms of Service.

Statutory rights

Nothing in this policy affects any non-waivable rights you may have as a consumer under applicable law.